Privacy policy

"Drambliukos sapnas" respects your privacy and protects your personal data that you provide to us and that we collect, as specified in this privacy policy. This privacy policy explains why we collect your personal data and how we use it.

General provisions
1. UAB "Drambliuko sapnas", Ú/k 306300712, registration address P. Plechavičiaus st. 20-54, LT-49207 Kaunas, privacy and cookie policy (hereinafter referred to as the "Policy") provides the basis for collecting, processing and protecting personal data collected by the Company about users of the electronic store, visitors to the Company's store, buyers, and other services provided by the Company interested persons (hereinafter referred to as "Buyers"). Buyers are requested to carefully read this Policy in order to correctly understand the Company's approach and practices related to Buyers' data, as well as the terms of data processing.

2. Buyers' personal data are collected and processed only for the purposes provided for in this Policy.

3. This Policy applies to all Buyers, including Buyers who are not registered in the online store.

4. The Company is considered the controller of personal data of buyers.

Buyer data collected by the company
The Company may collect and process the following Buyer data:

1. Data that Buyers specify when filling out forms in the electronic store at the address www.drambliukosapnas.lt (hereinafter - the "Site"). These data are the Buyer's name, surname, e-mail address, phone number, product delivery address, name of the ordered product, product payment data and other information provided when filling out the registration form, registering in the online store, placing an order, sending messages in the system, applying for additional services providing or reporting malfunctions of the electronic store. The Company may also offer to fill out certain forms so that the Buyer can participate in contests, promotions and games organized by the Company and other advertising campaigns.

2. Data related to the submission and execution of Buyers' orders, when Buyers order the Company's goods and services while visiting the Company's store, e-mail. by mail, via social networks, messages, etc., including the Buyer's name, email address, telephone number, product delivery address, name of the purchased product or service, payment details for the product or service.

3. All correspondence between the Buyers and the Company (on the Website, by e-mail, in the chat window, on the Company's Facebook and Instagram accounts, by text messages by phone and other means of communication).

4. Data on the Buyers' browsing history in the electronic store, the history of purchased goods and services and related data. IP addresses of buyers.

5. Name, surname, e-mail address of buyers. postal address, telephone number, when these data are processed for the purpose of direct marketing and the Buyer has given his consent for that purpose.

The Buyers are responsible for the correctness and accuracy of the data provided to the Company. Buyers must immediately notify the Company if registration data has become available to third parties.

Purposes of processing customer data
1. The following personal data is processed for invoicing and accounting purposes: name, surname, personal identification number, address, e-mail address, receipt or invoice information of a natural person.

2. The company processes the following personalized data for the purpose of collecting statistical data on website visits and improving service quality and visitor experience: IP address, MAC address, date of visit, duration, pages visited, devices and programs used for browsing the Internet, geographic location, age, gender, language , common interests, etc.

3. For the purpose of registration in the electronic store, the following personal data is processed: name, e-mail address. email address, login password.

4. For the purpose of direct marketing, the following personal data is processed when sending messages by SMS message or e-mail: name, e-mail address. postal address, telephone number.

Cookies and their purposes
In order to improve browsing on the website, the Company uses cookies - small pieces of textual information that are automatically created when browsing the website and are stored on the customer's computer, phone or other device. The information collected by cookies allows for more convenient navigation on the website, to make offers and to learn more about the behavior of users of the Company's website, to analyze trends and to improve both the website and the services provided.

This consent can be revoked by the Buyer at any time by changing the settings of his Internet browser, disabling all cookies or enabling/disabling them one by one. However, please note that in this case, certain functions of the Website may not work for the Buyer, slow down the speed of Internet browsing, limit the functioning of certain functions of websites or block access to the website. If the Buyer wishes that cookies are not saved on his computer or other device, he can choose to receive a notification in his browser settings before any cookie is saved. You can also set your browser to selectively reject all or some cookies immediately. The Buyer can also remove cookies that have already been saved on his computer or other device.

More detailed information about cookies is available at AllAboutCookies.org or www.google.com/privacy_ads.html.

Storage of customer data
1. The data collected by the Company from the Buyers may be processed by the personnel of the Company or the Company's suppliers. In cases where the Buyers' data is processed by the Company's suppliers (i.e. data processors), the Company has concluded contracts with them that properly regulate the duties of data processors. Data processors have the right to process personal data only in accordance with the Company's instructions and only to the extent that it is necessary in order to properly fulfill the obligations stipulated in the contract. The transfer of Buyers' data to suppliers (data processors) may be related to the fulfillment of Buyers' orders and the processing of Buyers' payment data. By providing their personal data, Buyers agree to this transfer and processing. The Company takes all reasonably possible measures to ensure that Buyers' data is handled securely and in accordance with the provisions of this Policy.

2. Data provided by buyers are stored on the Company's servers or in paper copies of documents. In the event that Buyers are provided with passwords (or when Buyers choose them themselves), which enable Buyers to use certain functions of the e-store, Buyers are responsible for keeping passwords confidential and not disclosing them to third parties.

3. If the Company has doubts about the correctness of the data provided by the Buyers, the Company has the right to suspend the data processing actions of this Buyer, to check and clarify these data.

Customer data storage terms
The Company processes and stores all Buyers' personal data for no longer than is necessary for the purposes specified in this policy.

1. Buyer's data related to e-commerce, ordering goods or services are stored for 5 years from the Buyer's last connection to the electronic store system.

2. The Company stores the Buyer's data, to be used for direct marketing purposes, for 10 years after receiving the Buyer's consent, unless the Buyer withdraws his consent earlier.

3. Buyers who make inquiries about the Company's goods or services in the chat window on the Website, on the Company's Facebook and Instagram account, e-mail by mail, telephone or other means of communication, the data is stored for 2 years after the last contact of the Buyer.

4. Video data of buyers who have entered the video surveillance field of video cameras installed in the Company's premises are stored for 30 working days, unless a specific video must be stored longer for the purpose of ensuring the protection of persons or property.

5. When paper or electronic documents are required to be stored by legal acts (e.g. legal acts approved by the orders of the Chief Archivist of the Republic of Lithuania) for a certain period of time, such documents shall be kept no longer than required.

Disclosure of data to third parties
Customer data is only transferred to trusted third parties and only to the extent necessary. Data is transferred to third parties only for the following purposes:

1. Ensuring the main activities of the Company, including the maintenance of IT systems and accounting programs.

2. For the provision of services, including the transfer of data to service providers such as shipping companies, banks and payment service providers.

3. For marketing activities, including marketing agencies and marketing e-mail managers, companies performing market research.

4. To implement normative acts or at the request of law enforcement authorities; (e.g. courts, Lithuanian police, LR prosecutor's office, other state institutions, etc.).

5. In order to ensure or defend the legitimate interests of the Company, including the transfer of personal data to law enforcement authorities, lawyers, debt collection companies, etc.

Buyers' rights
Buyers have the following rights:

1. The right to know (be informed) about the processing of your personal data.

2. The right to get acquainted with your processed personal data and how they are processed, i.e. i.e. to receive information about the period of storage of personal data, technical and organizational measures applied to ensure data security, to receive information from which sources and what personal data is collected, for what purpose it is processed, to whom it is provided.

3. The right to demand correction, destruction of your personal data or suspension, except for storage, of processing your personal data, when the data is processed in violation of the provisions of legal acts.

4. The right to object to the processing of their personal data, except in cases where this personal data is processed for a legitimate interest pursued by the Company or a third party to whom the personal data is provided, and if the buyer's interests are not more important.

5. The right to demand that the submitted personal data be destroyed.

6. The right to refuse data processing for direct marketing purposes. This can be done by simply clicking on the opt-out link in the newsletter or e-mail or by sending a request by e-mail to drambliukusapnas@gmail.com

7. In cases where the Buyer believes that the Personal Data is processed illegally or the rights related to the processing of Personal Data are violated, the Buyer has the right to apply to the State Data Protection Inspectorate (https://vdai.lrv.lt/) and file a complaint. However, before submitting an official complaint, the Company offers to find a suitable solution to the problem by informing by e-mail.

The buyer, who has submitted to the Company a document confirming his personal identity or in accordance with the procedure established by legal acts or by means of electronic communication that allows the proper identification of the person, who has confirmed his personal identity, must personally, by mail, via courier or e-mail. to submit a written request to the Company by mail (hereinafter referred to as the "Request") regarding the exercise of his rights. The company, having received the data subject's Request, shall provide an answer no later than within 30 calendar days from the date of receipt of the data subject's Request.

Final Provisions
UAB "Drambliuko sapnas" reserves the right to change the Privacy Policy at any time, which takes effect from its publication on the website.

Buyers can apply for all personal data processing issues in the following ways:

• By writing to the e-mail address: drambliukusapnas@gmail.com

• By phone: +37060899974